FAQ JetSim

In order to meet our customers needs, we have prepared some of the most frequently asked questions below. We encourage you to familiarise yourselves with them. Our sales team will be more than happy to answer all these and other questions. For this purpose, please contact us by selecting the appropriate department on the contact page. 

Frequently Asked Questions

How high is the level of equipment quality?

The equipment we manufacture is based on data and dimensions from real aircraft. In addition, we also very often use 3D scanning technology to collect all the shapes present in the aircraft. This allows us not only to reproduce the visual elements of the cabin in a realistic way, but also to preserve the dimensions of all panels and parts of the cockpit.

Additionally, we make sure that our simulators do not create the so-called negative training effect. We avoid this by taking care of the smallest details of the manufacturing of the parts. Thus, all knobs that have to be pressed, pulled or properly turned work exactly as in real aircraft. Therefore, there is no effect that when a pilot changes from a simulator to an aeroplane, he is surprised by the operation of some elements.

During production, we also use the best components and subassemblies. A significant part of electronic elements is produced in France, Great Britain, Switzerland, Germany or the USA. PCBs are automatically assembled in Poland. 
That is why the parts we produce are of very high quality and the whole simulator is an extremely professional training device. 

Do you have your own production facility?

Yes, of course. Our main production facility is located in Grodzisk Mazowiecki in Poland near Warsaw. This is exactly where our main office is located as well. 

You are more than welcome to visit us. We will arrange a meeting so you can see the production facility and meet us in person. 

How long is the warranty period and can it be extended?

The standard warranty is for a period of 12 months. After this time we can of course sign a service contract for further care of the simulator.

At the stage of placing the order, it is possible to extend the warranty to 2, 3 or even 5 years. Our employees will certainly provide full details while preparing an offer for you. 

Please do not hesitate to contact us.

How is the certification achieved?

Certification for an FSTD is obtained during the certification process. Our company as a hardware supplier also provides all necessary documentation and ensures compliance of the software and hardware part requirements. 

The operator's responsibility is to prepare all the necessary documentation for the training center, including the training program, and then to apply the certification application.

We support the operator at every stage of certification. You can read more about the certification process in the Certification process section of this website. 

Do you offer external financing for the simulators?

Yes, of course. We are working with a Polish government institution, PGL Leasing, which deals mainly with financing aircrafts for Polish airlines and full flight simulators. 

PGL Leasing due to the fact that it knows our equipment very well, does not require any additional confirmations from us - the equipment manufacturer. This significantly speeds up the application analysis process. The only thing you will need for creditworthiness analysis are of course your financial statements. 

What is the waiting time for an order?

Lead times depend on component availability and current factory occupancy. Unfortunately, in this time the whole world is facing the problem of availability of various types of parts. However, the lead time presented by us is always reliable and credible. 

For G1000 trainers the lead time is usually from 1 to 2 months. For other simulators, lead times range from 3 to 6 months. 

What types of aircraft do you simulate?

We have currently in our offer simulators that represent aircrafts:

  • Airbus A320
  • Boeing B737 NG/MAX
  • Cessna C182
  • Diamond DA 40/42
  • Piper Seneca V - under development

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